Nianly Jewels – Shipping Policy

At Nianly Jewels, we are committed to delivering your order safely and efficiently.

Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.
• During peak seasons, sales, or holidays, processing times may be slightly longer.

Shipping Options

Express Delivery

• Estimated delivery time: 2–3 business days after dispatch.
• Available for selected serviceable locations.

Standard Delivery

• Estimated delivery time: 3–5 business days after dispatch.
• Available across most serviceable locations.

Order Tracking

• Once your order is shipped, tracking details will be shared via the contact information provided during checkout.
• Customers can track their shipment using the courier partner's tracking system.

Delivery Delays

• Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, public holidays, natural disasters, courier delays, or incorrect shipping information provided by the customer.
• Nianly Jewels is not liable for delays caused by third-party logistics providers.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
• Nianly Jewels is not responsible for lost or delayed shipments resulting from incorrect or incomplete addresses.

Damaged or Missing Orders

• Customers must record a clear and continuous unboxing video when opening their package.
• Any claim regarding damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery along with the unboxing video and supporting photos.
• Claims submitted without an unboxing video may not be eligible for review.

Contact Us

For any shipping-related questions or concerns, please contact Nianly Jewels through our official customer support channels.

By placing an order with Nianly Jewels, you agree to this Shipping Policy. 💎✨