Nianly Jewels – Return, Exchange & Refund Policy

At Nianly Jewels, customer satisfaction is our priority. Please read our policy carefully before making a purchase.

• Returns and exchanges are accepted within 7 days of delivery.
• Products must be unused, unworn, undamaged, and returned in their original packaging with all tags and accessories intact.
• A valid order number or proof of purchase is required for all return or exchange requests.
• Customized, personalized, engraved, sale, and made-to-order items are not eligible for return, exchange, or refund.
• Customers must record a clear, continuous unboxing video from the moment the sealed package is opened until the product is fully displayed.
• The unboxing video must clearly show the package condition, shipping label, and the product received.
• Any claim regarding damaged, defective, incorrect, missing, or incomplete items must be reported within 48 hours of delivery along with the unboxing video and supporting photos.
• Claims submitted without a valid unboxing video may not be accepted.
• If an exchange is approved, it will be subject to product availability. Any price difference must be paid by the customer or adjusted through store credit.
• Refunds, if approved, will be processed within 5–7 business days after the returned item passes quality inspection.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

By placing an order with Nianly Jewels, you agree to the terms of this Return, Exchange & Refund Policy.

For any assistance, please contact Nianly Jewels through our official Instagram page or customer support channels. 💎✨